Route of Care Cookie Policy
Effective Date: October 2026 · Version 2.01. What Are Cookies?
Cookies are small text files placed on your browser or device when you visit our website (routeofcare.com). They help remember your preferences, keep your session secure while booking consultations, and provide a seamless healthcare coordination experience across Patna.
2. Types of Cookies We Use
We classify the cookies utilized on our home healthcare portal into three clear categories:
Platform Security & Forms
Required for webform submissions, CSRF security tokens, session persistence, and secure appointment coordination. Cannot be switched off.
Local Patna Address Detection
Powers convenient features like "Use Current Location" in booking forms, remembering pre-selected services, and preferred diagnostic test filters.
Service Improvements
Helps us understand aggregated, anonymized metrics on which home care services and health articles families in Patna read most frequently.
3. Cookie Inventory Table
| Cookie Name | Category | Purpose | Duration |
|---|---|---|---|
SSESS* / SESS* |
Strictly Necessary | Maintains secure user session and state while navigating appointment forms. | Session |
roc_cookie_preferences |
Strictly Necessary | Stores your cookie consent preferences and choices on this device. | 1 Year |
roc_loc_preference |
Functional | Remembers recent colony or area preference in Patna for faster booking. | 30 Days |
_roc_analytics |
Analytics | Measures anonymous page views and popular diagnostic test inquiries. | 90 Days |
4. How Can You Control Cookies?
You can customize your preferences at any time by navigating to our Manage Cookies section. Additionally, most web browsers (Google Chrome, Microsoft Edge, Safari, Firefox) allow you to block or delete cookies through browser settings.
Your Privacy Rights & Patient Protections
Compliance with Digital Personal Data Protection Act (DPDPA 2023) & Healthcare Data PrivacyAt Route of Care, we treat medical and personal information with utmost clinical confidentiality, integrity, and ethical responsibility.
1. Key Patient Rights Guaranteed to You
Right to Access & Summary
You have the right to request a summary of the personal and health details shared with Route of Care for home nursing, patient care, or diagnostic lab test dispatch.
Right to Correction & Erasure
You can request correction of inaccurate phone numbers, updated residential addresses, or erasure of non-mandatory historical enquiry data.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time without affecting lawful care delivered prior to withdrawal.
Right to Grievance Redressal
You have ready access to our dedicated Data Protection & Care Quality Officer to promptly resolve any privacy concerns or feedback.
2. Healthcare Data Confidentiality
Medical data provided during consultation bookings (such as patient condition, bedridden status, mobility requirements, or lab prescriptions) is strictly shared only with the assigned verified nurse, attendant, or accredited phlebotomist responsible for delivering care.
3. Exercising Your Rights
To exercise any of your privacy rights, request data updates, or file a privacy inquiry, please reach out directly through our dedicated channels: